Contact and Return Policy

Contact Information

Do you have questions about the box, how to get a box, or how to host the program for your own organization? Contact Cindy Sherrard for more information!

Cindy Sherrard

Do you have quality concerns about the box you purchased or require assistance with your payment on the website? Contact customer service for support

Customer Service
Toll Free: 1-877-469-1920
Edmonton & Area: 780-469-1900


Return Policy

We can issue you a full refund before the order cut off time (9:00 am the Monday before the box is available).  After the cut off, the produce is purchased to fulfill your order.   We have a 100% satisfaction guarantee.  If you aren't happy with the quality of an item in your box please call the customer service line for a credit to be applied to your account for the value of that item.

The boxes are provided for you to pick up by volunteers, please respect their time and pick up your box during the pick up window stated on the site of the organization you purchased from.  If you don't pick it up during the allotted time the box will be donated to a person in need.